Q: How do i check the status of my order?
A: Upon placing your order, please allow up to 2-5 business days to have your order processed and shipped. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once your order has been shipped, you will receive an email confirmation with your tracking number. If you did not receive any updates on your order, please contact us immediately and we will do all we can to investigate.
Q: How long does shipping take?
A: Please allow up to 2-5 days for your order to processed, and an additional 2 days to be shipped out. Our fulfillment centers are located around the world. For domestic orders in the United States, it will normally take about 4-7 days. For International orders, please allow up to 2-3 weeks. Due to customs holds, please keep in mind orders can sometimes take up to 4 weeks for delivery.
Q: Do you ship internationally?
A: No! We do not ship internationally.
Q: Is your website secure with my personal information?
A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.
Q: Does Dear Young Queen provide a quality guarantee for all the products being sold?
A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!
Q: How can I get in contact with you?
A: We handle customer service through email. Just contact us with any questions or concern that you have.